As a product or service is established, it is crucial to comprehend customer’s point of view for such product/service for continuous product improvement and development. Investigating a thorough customer journey of acknowledging, searching, selecting, or experiencing the product/service can give the brand a comprehensive understanding of customers’ touchpoints, how their demand is or is not satisfied by the product, their difficulties/barriers using the product, etc. Thus, insights can be pulled out for better brand strategies, or usage barriers can be identified for the brand to remove.